Access setup
1. Users
→
2. Roles
→
3. Permissions
Create people first, define role cards, then map permissions.
Support Lead
Role card and permissions catalog entries for this backend role. Manage user accounts on Profile.
Support Lead
Oversees customer support and service quality.
- Respond to Tickets
- Live Chat Supervision
- FAQ Updates
- Support Metrics Review
0 users with this backend role — manage on Profile.
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Role cards
Permissions including Support Lead (
accounting)These capability codes apply to this backend role. Full catalog: Permissions.
| Permission | Code | Also assigned to |
|---|---|---|
| Clients – View | clients.read |
admin staff this role |
| Projects – View | projects.read |
admin staff this role |
| Services – View | services.read |
admin staff this role |
| Timelogs – View | timelogs.read |
admin staff this role |
| Invoices – View | invoices.read |
admin staff this role |
| Invoices – Mark paid | invoices.mark_paid |
admin this role |
| Reports – View | reports.view |
admin staff this role |